We used Oden to analyze Gorgias, Zendesk, Freshdesk, and Re:amaze using publicly available data from vendor sites, pricing pages, G2 reviews, third‑party comparisons, and Reddit threads. If you’re selling online, you’re probably wrestling with slow responses, fragmented channels, and tools that weren’t really built for ecommerce. This guide cuts through marketing claims and focuses on ratings, real-world costs, features, and tradeoffs so you can choose a support platform with confidence.

Which ecommerce support platform has the best rating?

For a consistent benchmark, we’ll use G2’s overall product ratings and review counts as of late 2025.

Takeaways

• Gorgias and Re:amaze are tied at 4.6, but Gorgias has nearly 4x as many reviews, so its score is statistically more stable. Source: G2 – Gorgias, G2 – Re:amaze.(g2.com)
• Zendesk’s 4.3 rating across 6,600+ reviews indicates a very capable but polarizing platform: powerful for complex orgs, occasionally frustrating for smaller teams. Source: G2 – Zendesk for Customer Service.(g2.com)
• Freshdesk’s 4.4 rating with ~3,600 reviews positions it as a solid middle ground in both satisfaction and adoption. Source: G2 – Freshdesk.(g2.com)
• Differences of 0.2–0.3 in average rating are modest; context (ecommerce fit, scale, and budget) usually matters more than the raw score. This is especially true when comparing huge datasets like Zendesk’s to smaller ones like Re:amaze’s. Source: G2 – Zendesk for Customer Service, G2 – Re:amaze.(g2.com)

How much do ecommerce support platforms really cost?

All four tools have add-ons and regional variations, so treat these as directional, not quoted prices.

Cost patterns

• Gorgias optimizes for ticket volume, not seats. If you have many agents but a manageable ticket count (e.g., boutique brands with shared CX+ops teams), Gorgias can be cost‑effective; very high ticket volumes can get pricey due to overage charges per 100 tickets. Source: Gorgias pricing.(gorgias.com)
• Zendesk is the classic per‑seat enterprise model. Costs scale linearly with agents, plus optional AI and contact center add‑ons that can materially increase ACV; it makes most sense where you need deep workflows, multiple teams, and heavy analytics. Source: Zendesk pricing, Helpshift – Zendesk vs Freshdesk.(zendesk.com)
• Freshdesk undercuts Zendesk on price and offers a real free tier. For lean ecommerce teams just getting started, the free or Growth plans give you omnichannel ticketing at a fraction of Zendesk’s cost, with paid AI usage billed by session pack. Source: Freshdesk pricing, TechRadar – Best help desk software.(freshworks.com)
• Re:amaze sits between “startup-friendly” and “midsize.” Seat prices are lower than Zendesk but higher than starter Gorgias tiers; Starter’s flat fee can be attractive for small brands experimenting with automation and live chat. Source: Re:amaze pricing.(reamaze.com)

Pricing changes frequently and can vary by region, usage patterns, bundling, and contract terms. Always double-check current prices with each vendor's calculator or sales team.

What are the key features of each platform?

Gorgias

Core positioning: AI-powered helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, Magento, and similar platforms. Source: Gorgias Helpdesk product page, Gorgias – Shopify merchants.(gorgias.com)

Key Features:

• Ecommerce-native integrations: Deep connections to Shopify, Shopify Plus, BigCommerce, and Magento let agents view and update orders, process refunds, and manage subscriptions directly from the ticket. Source: Gorgias – Shopify merchants, Gorgias – BigCommerce app, Gorgias – Magento app.(gorgias.com)
• Omnichannel inbox: Centralizes email, live chat, social (Facebook, Instagram, TikTok media), WhatsApp, SMS and voice (via add‑ons) into one workspace. Source: Gorgias pricing.(gorgias.com)
• AI Agent capable of taking actions: Gorgias’ AI Agent can resolve common ecommerce cases—order status, refunds, subscription changes, product recommendations—and is billed per resolved conversation. Source: Gorgias pricing, G2 – Gorgias.(gorgias.com)
• Automation rules, intents, and macros: Rules, flows, and sentiment/intents detection route tickets, fire autoresponses, and suggest macros to agents, designed around typical “Where is my order?” and return flows. Source: Gorgias pricing.(gorgias.com)
• Ticket-based pricing with unlimited users: Base tiers include a fixed number of helpdesk tickets (e.g., 50, 300, 2,000) and charge overages per 100 tickets, but do not cap agents. Source: Gorgias pricing.(gorgias.com)

Best For:

• Shopify/BigCommerce/Magento brands that want order and customer data embedded directly in the support inbox. Source: Gorgias – Shopify merchants, Gorgias – BigCommerce app.(gorgias.com)
• Ecommerce teams aiming to automate 30–60% of repetitive order and FAQ tickets with AI, while still escalating edge cases to humans. Source: Gorgias Helpdesk page, Gorgias pricing.(gorgias.com)
• Multi-agent teams where seat-based pricing is painful but ticket volume is predictable. Source: Gorgias pricing.(gorgias.com)

Zendesk

Core positioning: Enterprise-grade, AI-powered customer service suite for organizations of all sizes and industries. Source: Zendesk homepage, G2 – Zendesk for Customer Service.(zendesk.com)

Key Features:

• Comprehensive omnichannel suite: Ticketing, messaging/live chat, help center, voice, and social channels bundled into Zendesk Suite plans. Source: Zendesk pricing FAQ.(zendesk.com)
• AI Agents, Copilot, and QA: Native AI agents for automated resolutions, Copilot for agent assistance, and AI-driven quality assurance and workforce management as paid add‑ons. Source: Zendesk pricing.(zendesk.com)
• Huge integration ecosystem: 1,200+–1,800+ apps in the Zendesk Marketplace, including Salesforce, Slack, Jira, and more. Source: G2 – Zendesk for Customer Service, HelpDesk.com – Freshdesk vs Zendesk.(g2.com)
• Advanced workflows and multi-brand support: Skills-based routing, SLAs, multi-brand help centers, granular roles, and sandbox environments feature in higher tiers. Source: G2 – Zendesk for Customer Service, TechRadar – Best help desk software.(g2.com)
• Seat-based plans with layered AI pricing: Support and Suite plans billed per agent, with AI agents and Copilot priced per agent/month or per resolution. Source: Zendesk pricing, Kustomer – Zendesk cost.(zendesk.com)

Best For:

• Larger or fast-scaling ecommerce brands that need complex workflows, multiple teams, or multi-brand setups. Source: Forbes – Freshdesk vs Zendesk, G2 – Zendesk for Customer Service.(forbes.com)
• Companies investing heavily in AI-assisted and AI‑resolved support at scale. Source: Zendesk homepage, Helpshift – Zendesk vs Freshdesk.(zendesk.com)
• Teams wanting maximum flexibility and a vast marketplace of integrations around their support stack. Source: HelpDesk.com – Freshdesk vs Zendesk.(helpdesk.com)

Freshdesk

Core positioning: Cloud helpdesk that streamlines customer conversations across channels with strong automation and accessible pricing. Source: Freshdesk docs – What is Freshdesk?, Freshdesk pricing.(support.freshdesk.com)

Key Features:

• Unified ticketing across channels: Converts email, web, phone, chat, social, and ecommerce contacts into tickets in a shared inbox. Source: Freshdesk docs – What is Freshdesk?, Freshdesk multi-channel support.(support.freshdesk.com)
• Freddy AI: AI features for reply suggestions, ticket summaries, similar-incident detection, guided workflows, and intelligent routing. Source: Helpshift – Zendesk vs Freshdesk.(helpshift.com)
• Free and paid tiers with knowledge base and reporting: Free program for up to two agents and paid Growth/Pro/Enterprise tiers with increasingly advanced automation, custom reporting, and security. Source: Freshdesk pricing, Freshdesk free program.(freshworks.com)
• App marketplace and ecommerce integrations: 1,000+ integrations including Shopify, Magento, Slack, Salesforce, and more. Source: HelpDesk.com – Freshdesk vs Zendesk, G2 – Freshdesk.(helpdesk.com)
• Omnichannel and “Freshdesk Omni” bundles: Ability to extend into voice, chat, and messaging via related Freshworks products (Freshchat, Freshcaller, etc.). Source: Freshdesk multi-channel support.(support.freshdesk.com)

Best For:

• Small to midsize ecommerce teams that want a lower-cost, easier-to-learn alternative to Zendesk. Source: TechRadar – Best help desk software, Kayako – Zendesk vs Freshdesk.(techradar.com)
• Brands that value a free tier or cheap starter plan while still getting automation and basic AI. Source: Freshdesk pricing.(freshworks.com)
• Teams with non-technical agents that need fast onboarding and minimal admin overhead. Source: G2 – Freshdesk, Kayako – Zendesk vs Freshdesk.(g2.com)

Re:amaze

Core positioning: Helpdesk, live chat, and chatbot platform purpose-built for ecommerce stores, especially on Shopify and BigCommerce. Source: Re:amaze ecommerce overview, Re:amaze Shopify app.(reamaze.com)

Key Features:

• Multichannel shared inbox: Consolidates email, social (Facebook, Instagram, Twitter), SMS/MMS, chat, and more into a single team inbox. Source: Re:amaze ecommerce overview.(reamaze.com)
• Deep ecommerce integrations: Native integrations with Shopify, BigCommerce, WooCommerce, and others let agents view and modify orders inside the conversation. Source: Re:amaze ecommerce overview, Re:amaze Shopify app.(reamaze.com)
• Live chat with automation and chatbots: Re:amaze Chat offers customizable chat widgets, automated campaigns (“Cues”), and both prebuilt and custom chatbots for FAQs and order status. Source: Re:amaze Chat, Re:amaze Chatbots.(reamaze.com)
• Built-in FAQ and status page: Hosted and embeddable FAQ, plus incident status pages, are included across plans. Source: Re:amaze pricing, Re:amaze ecommerce overview.(reamaze.com)
• Flexible pricing models: Seat-based Basic/Pro/Plus plans and a flat-fee Starter plan with conversation limits, all with 14‑day trials. Source: Re:amaze pricing, G2 – Re:amaze.(reamaze.com)

Best For:

• Shopify and BigCommerce merchants who want chat, helpdesk, and proactive campaigns in one tool without enterprise-level complexity. Source: Re:amaze ecommerce overview, Re:amaze Shopify app.(reamaze.com)
• Brands running multiple stores that need multi-brand support and cross-store reporting. Source: Re:amaze ecommerce overview.(reamaze.com)
• Teams that value built-in proactive messaging (push, Cues) as much as reactive support. Source: Re:amaze Chat, Re:amaze ecommerce overview.(reamaze.com)

What are the strengths and weaknesses of each platform?

Gorgias

Strengths:

• Purpose-built for ecommerce: Tight integrations with major ecommerce platforms and apps make it easy to handle orders, returns, subscriptions, and customer data without leaving the ticket. Source: Gorgias Helpdesk, Gorgias – Shopify merchants.(gorgias.com)
• Ticket-based pricing with unlimited agents: Reddit users often point out that this makes more sense than Zendesk’s per-seat model for multi-agent teams. Source: Gorgias pricing, Reddit – Zendesk to Gorgias?.(gorgias.com)
• High satisfaction among ecommerce users: 4.6/5 rating across 500+ G2 reviews, with pros highlighting integrations, ease of use, and responsive support. Source: G2 – Gorgias.(g2.com)
• Ecommerce-focused AI: Reddit feedback and vendor messaging both emphasize Gorgias’ AI capabilities for ecommerce workflows (order edits, refunds, recommendations) rather than generic chatbots. Source: Gorgias pricing, G2 – Gorgias, Reddit – Customer service and support.(gorgias.com)

Weaknesses:

• Perceived as expensive at scale: Several Reddit threads note that Gorgias’ costs can add up quickly, with some merchants switching to cheaper competitors like Richpanel. Source: Reddit – Who the heck is paying for Gorgias?.(reddit.com)
• Best only if you’re ecommerce: Third-party comparisons argue that outside ecommerce (e.g., SaaS, agencies), Gorgias feels like a specialist tool that doesn’t always translate. Source: EasyChatDesk – Freshdesk vs Gorgias, Gorgias vs Freshdesk comparison.(easychatdesk.com)
• Historical stability/mobile complaints: An older Shopify Reddit rant calls out instability, a poor iOS app, and flaky Instagram integration—worth validating if mobile usage is critical for your team. Source: Reddit – Rant about Gorgias.(reddit.com)
• Potential limits for very high-volume enterprise support: One ecommerce team reported that Gorgias struggled with their volume and migrated to Gladly instead. Source: Reddit – Zendesk to Gorgias?.(reddit.com)

Zendesk

Strengths:

• Extremely feature-rich and scalable: G2 reviewers and third-party comparisons consistently describe Zendesk as powerful and flexible once configured properly. Source: G2 – Zendesk for Customer Service, Forbes – Freshdesk vs Zendesk.(g2.com)
• Market-leading AI and analytics: Zendesk’s AI agents, Copilot, QA, and workforce tools are heavily promoted and reviewed as strong enterprise-grade capabilities. Source: Zendesk homepage, Helpshift – Zendesk vs Freshdesk.(zendesk.com)
• Large ecosystem and brand trust: Recognized by TechRadar as a top support suite, serving 100k+ companies with 1,200+ apps. Source: TechRadar – Best help desk software, HelpDesk.com – Freshdesk vs Zendesk.(techradar.com)

Weaknesses:

• Steep learning curve and admin overhead: G2 reviews frequently mention complexity, buried settings, and a need for admin-level knowledge to configure workflows. Source: G2 – Zendesk for Customer Service, Kayako – Zendesk vs Freshdesk.(g2.com)
• Higher total cost, especially with AI and omnichannel: Comparisons consistently note that Zendesk is more expensive than alternatives like Freshdesk, particularly once you add Suite plans and AI add-ons. Source: Helpshift – Zendesk vs Freshdesk, TechRadar – Best help desk software.(helpshift.com)
• Some UI/UX friction: Recent G2 reviews describe parts of Zendesk as “rigid,” with legacy screens mixed into newer experiences, causing confusion for admins and agents. Source: G2 – Zendesk for Customer Service.(g2.com)

Freshdesk

Strengths:

• Easy to learn and onboard: Comparisons and G2 reviews highlight Freshdesk’s intuitive UI and faster onboarding versus Zendesk. Source: G2 – Freshdesk, Kayako – Zendesk vs Freshdesk.(g2.com)
• Strong value for money: Its free plan, affordable per-agent pricing, and included features (ticketing, knowledge base, reports) are often cited as a major advantage over Zendesk. Source: Freshdesk pricing, Helpshift – Zendesk vs Freshdesk.(freshworks.com)
• Recognized omnichannel/AI option: TechRadar ranks Freshdesk among the best helpdesk tools, especially for omnichannel support and Freddy AI features. Source: TechRadar – Best help desk software.(techradar.com)

Weaknesses:

• Some advanced features locked to higher tiers or separate products: For full omnichannel (especially advanced chat) and deeper reporting, you may need Pro/Enterprise and add-ons like Freshchat. Source: Freshdesk pricing, Helpshift – Zendesk vs Freshdesk.(freshworks.com)
• Mixed experiences with support and billing: A long-time MSP user on Reddit reports difficulty cancelling and describes Freshdesk’s billing/collections approach as aggressive, plus calling the software outdated. Source: Reddit – Experience of Freshdesk.(reddit.com)
• AI seen as “less deep” than Zendesk’s by some: Zendesk’s own comparison content and independent Reddit discussions position Freshdesk’s AI as easier but less mature. Source: Zendesk vs Freshdesk comparison, Reddit – Zendesk AI vs Freshdesk.(zendesk.com)

Re:amaze

Strengths:

• Designed from the ground up for ecommerce: Native support for Shopify, BigCommerce, WooCommerce and order-level actions directly from conversations fits ecommerce workflows very well. Source: Re:amaze ecommerce overview, Re:amaze Shopify app.(reamaze.com)
• Strong automation and chat capabilities: Merchants on Shopify’s subreddit praise Re:amaze for bots, auto-responders, and routing rules across many stores. Source: Re:amaze Chat, Reddit – Thoughts on Re:amaze.(reamaze.com)
• High satisfaction among a smaller user base: 4.6/5 on G2 with reviews complimenting flexibility, affordability, and solid support. Source: G2 – Re:amaze.(g2.com)

Weaknesses:

• Smaller ecosystem and fewer reviews: With ~139 G2 reviews, you get less benchmark data and a smaller community than Zendesk/Freshdesk. Source: G2 – Re:amaze.(g2.com)
• Some complaints after GoDaddy acquisition: Negative G2 reviews mention weak search, layout issues, and perceptions of declining support responsiveness since GoDaddy took over. Source: G2 – Re:amaze.(g2.com)
• Not as feature-dense as enterprise suites: Re:amaze doesn’t match Zendesk’s breadth in QA, workforce management, or large-scale analytics—fine for many merchants, but a limitation for very large CX organizations. (Inference based on feature comparisons and reported use cases.) Source: Re:amaze ecommerce overview, G2 – Re:amaze, G2 – Zendesk for Customer Service.(reamaze.com)

How do these platforms position themselves?

Gorgias markets itself as “the #1 AI-powered helpdesk for ecommerce,” emphasizing that 15,000 brands and 40% of the top 1.5K Shopify stores use it, with messaging focused on automating 60% of support and lifting revenue. Source: Gorgias Helpdesk, Gorgias – Shopify merchants.(gorgias.com) It clearly targets DTC brands and ecommerce CX teams rather than generic B2B support.

Zendesk positions itself as a complete AI-powered customer service solution for companies of all sizes, not specifically ecommerce, highlighting recognition in Gartner’s Magic Quadrant and a large base of 100k+ customers. Source: Zendesk homepage, G2 – Zendesk for Customer Service.(zendesk.com) The messaging stresses scalability, AI, and integrations for complex service operations.

Freshdesk describes itself as a modern customer service platform that streamlines support across email, phone, chat, social, and other channels, with an emphasis on ease of use and affordability. Source: Freshdesk docs – What is Freshdesk?, Freshdesk pricing page.(support.freshdesk.com) Its marketing largely targets SMB and mid-market teams needing “AI-boosted ticketing” without enterprise complexity.

Re:amaze explicitly frames itself as “helpdesk and automated customer messaging designed for retail and ecommerce businesses,” focused on unified inbox, live chat, chatbots, and proactive campaigns for Shopify/BigCommerce merchants. Source: Re:amaze ecommerce overview, Re:amaze Chatbots.(reamaze.com) Its positioning is squarely ecommerce-first but more SME-focused than Gorgias’ current AI-heavy messaging.

Which platform should you choose?

Choose Gorgias if:

1. You’re a Shopify/BigCommerce/Magento brand and want order data in every ticket. You care about agents seeing and editing orders, refunds, and subscriptions without switching tools. Source: Gorgias – Shopify merchants, Gorgias – BigCommerce app, Gorgias – Magento app.(gorgias.com)
2. Your ticket volume is meaningful (300+/month) but you don’t want to pay per seat. Unlimited users plus ticket-based pricing make sense if you involve ops, warehouse, or marketing in support. Source: Gorgias pricing, Reddit – Zendesk to Gorgias?.(gorgias.com)
3. You plan to automate a large chunk of “order status / shipping / returns” questions with AI. Gorgias’ AI Agent is built for ecommerce actions (not just drafting replies) and is billed per resolved conversation, which can be cost-effective if automation rates are high. Source: Gorgias pricing, G2 – Gorgias.(gorgias.com)
4. You value ecommerce-native integrations over a massive generic app store. Your stack is mostly Shopify apps (Klaviyo, Recharge, Loop, Yotpo, etc.), which Gorgias integrates with deeply. Source: Gorgias pricing.(gorgias.com)
5. You’re okay paying a premium for a specialized ecommerce tool. You’ve validated that revenue impact (higher conversion and LTV) outweighs higher per-ticket cost compared with bare-bones tools. Source: Gorgias Helpdesk, Reddit – Who the heck is paying for Gorgias?.(gorgias.com)

Choose Zendesk if:

1. You’re running a large, multi-brand, or multi-region operation. You need skills-based routing, SLAs, multi-brand help centers, and enterprise-grade security and analytics. Source: G2 – Zendesk for Customer Service, Forbes – Freshdesk vs Zendesk.(g2.com)
2. You want first-class AI across support operations. Your roadmap includes AI agents, agent-assist Copilot, QA, and workforce management to handle very high volumes. Source: Zendesk pricing, Helpshift – Zendesk vs Freshdesk.(zendesk.com)
3. You rely on a complex third-party stack. You need tight integrations with Salesforce, Jira, telephony, and niche tools that are more likely to exist in Zendesk’s marketplace. Source: HelpDesk.com – Freshdesk vs Zendesk.(helpdesk.com)
4. You have admin resources to manage configuration. You can invest in admins or consultants to design workflows, automations, and reporting and to keep them tuned. Source: G2 – Zendesk for Customer Service, Kayako – Zendesk vs Freshdesk.(g2.com)
5. Seat-based pricing aligns with your team structure. You’re okay with costs scaling linearly with agents because you need specialized roles (support, QA, ops) in the platform. Source: Zendesk pricing, BoldDesk – Zendesk pricing.(zendesk.com)

Choose Freshdesk if:

1. You’re a small to mid-size ecommerce team on a budget. You want a mature helpdesk with a real free tier and low-cost seats, and you don’t need the heaviest enterprise features yet. Source: Freshdesk pricing, TechRadar – Best help desk software.(freshworks.com)
2. Ease of use and quick onboarding are critical. You prefer a cleaner, less intimidating UI than Zendesk to reduce ramp time and training. Source: G2 – Freshdesk, Kayako – Zendesk vs Freshdesk.(g2.com)
3. You want solid omnichannel plus AI without heavy customization. Freddy AI and omnichannel support are “good enough” without needing deep, custom AI workflows. Source: Helpshift – Zendesk vs Freshdesk, TechRadar – Best help desk software.(helpshift.com)
4. You’re willing to accept tradeoffs in exchange for price. You know that some advanced analytics, chat features, and cancellation terms may be less polished than top-tier enterprise tools. Source: Freshdesk pricing, Reddit – Experience of Freshdesk.(freshworks.com)
5. Your ecommerce stack is relatively simple. You use Shopify/Magento and a few common apps, and don’t need the super-deep ecommerce specialization of Gorgias or Re:amaze. Source: Freshdesk integrations on G2.(g2.com)

Choose Re:amaze if:

1. You run one or more Shopify/BigCommerce/WooCommerce stores and want lean, ecommerce-focused support. You like the idea of managing all stores, channels, and FAQs from a unified dashboard. Source: Re:amaze ecommerce overview.(reamaze.com)
2. Proactive messaging and chatbots are central to your strategy. You intend to use Cues, chatbots, and push campaigns to drive sales and reduce tickets, not just react to them. Source: Re:amaze Chat, Re:amaze Chatbots.(reamaze.com)
3. You need multi-store support without heavy enterprise overhead. Shopify merchants running many stores report success using Re:amaze across 16+ shops with complex routing and departmental workflows. Source: Reddit – Thoughts on Re:amaze.(reddit.com)
4. You want predictable seat pricing or a flat starter plan. Per-user Basic/Pro/Plus pricing and the Starter flat plan make budgeting simpler for smaller teams compared to ticket-based pricing. Source: Re:amaze pricing.(reamaze.com)
5. You’re okay with a smaller ecosystem and vendor. You prefer a focused ecommerce tool over a massive suite, accepting fewer integrations and less enterprise “bloat.” Source: G2 – Re:amaze.(g2.com)

Sources & links

Company Websites

• Gorgias homepage
• Zendesk – Customer service
• Freshdesk homepage
• Re:amaze homepage

Pricing Pages

• Gorgias pricing
• Zendesk pricing
• Freshdesk pricing
• Re:amaze pricing

Documentation

• Freshdesk – What is Freshdesk?
• Freshdesk – Multi-channel support
• Gorgias Help Center product
• Re:amaze – Ecommerce helpdesk overview
• Re:amaze Chat
• Re:amaze Chatbots

G2 Review Pages

• G2 – Gorgias
• G2 – Zendesk for Customer Service
• G2 – Freshdesk
• G2 – Re:amaze

Reddit Discussions

• Zendesk to Gorgias?
• Who the heck is paying for Gorgias?
• Rant about the consistently unstable Gorgias
• Helpdesk recommendations incl. Gorgias/Zendesk/Freshdesk
• Any thoughts on Re:amaze as an omnichannel contact center?
• Experience of Freshdesk as a PSA
• Zendesk AI vs Freshdesk for automated support

Additional Resources

• TechRadar – Best help desk software 2025
• Helpshift – Freshdesk vs Zendesk
• HelpDesk.com – Freshdesk vs Zendesk
• Kayako – Zendesk vs Freshdesk
• Forbes Advisor – Freshdesk vs Zendesk
• Gorgias vs Freshdesk comparison
• EasyChatDesk – Freshdesk vs Gorgias